Support

Frequently Asked Questions

Frequently Asked Questions

What products and services does 3putt.org offer?

3putt.org offers a wide range of home textiles and furnishings, including Tables, Runners, Placemats, Napkins, Bedding, Throws, Pillows, Down Pillows, Decorative Pillows, Pillow Covers & Shams, Blankets & Quilts, Tablecloths, Crockery, Pillow Inserts, Furniture, Platform Bed Frames, and related accessories. We provide product information, customization options, and guidance to help you create cohesive, comfortable spaces.

Do you offer custom or made-to-order items?

Yes, many of our textile items (such as Table Linens, Bedding sets, and Cushions) are available in custom sizes, fabrics, and finishes. For furniture and bed frames, customization options may vary by item. Please contact our support team with your measurements, fabric preferences, and any special requirements to receive a tailored quote.

What materials are used in your products?

We source high-quality materials for durability and comfort. Common materials include cotton, linen, polyester blends, and natural fillings for pillows and cushions. Specific product pages list the exact materials used, care instructions, and any certifications.

How do I determine the right size for tables, runners, and placemats?

For tables, measure the tabletop width and length and consider a border margin of 6–12 inches on each side. Runners should be proportional to the table length, typically leaving 6–12 inches of table visible on each end. Placemats usually measure 12–20 inches wide by 16–22 inches tall. If you share your table dimensions with us, we can recommend ideal sizes.

What are the care instructions for your textiles?

Care instructions vary by product. Most cotton and linen textiles are machine washable on a gentle cycle with cold water and mild detergent. Drying methods may include line drying or low-heat tumble drying. Always check the product label for exact instructions and avoid harsh bleaching agents on delicate fabrics. For delicate or special finishes, professional cleaning may be recommended.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping availability and rates depend on the destination and product type. During checkout, you’ll see available shipping options and costs. We also provide estimated delivery times based on your location.

What is your return and exchange policy?

We want you to be satisfied with your purchase. If you are not completely happy, you can return or exchange eligible items within a specified window (generally 30 days from delivery) in their original condition with tags intact. Customized or made-to-order items may be excluded or have different terms. Please review our full policy on the Returns page or contact customer support for assistance.

How can I care for and maintain Down Pillows and Pillow Inserts?

Down pillows and inserts typically benefit from regular fluffing and spot cleaning as needed. If washing is permitted, use a gentle cycle with a mild detergent and ensure thorough drying to prevent clumping. For best results, refer to the care label on each item and consider professional cleaning for down-filled products if required.

Do you offer gift cards?

Yes, we offer digital gift cards that can be delivered by email. Gift cards can be used toward any eligible item on 3putt.org and are a convenient option for special occasions.

How can I contact customer support?

You can reach our customer support team via the Contact Us page, email, or phone. We aim to respond promptly to product inquiries, order updates, and help with design questions or customization requests.

Is there a showroom or physical store I can visit?

We operate primarily as an online retailer. Some regions may offer pop-up events or partner showrooms. Check our Events or News pages for upcoming opportunities to view products in person.

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